JPMorgan Services India Pvt Ltd

The Role Reporting to the Digital Learning Solutions Quality Enhancement and Standards Manager, the Quality and Standards Specialist is responsible for carrying out comprehensive quality control (QC) testing to ensure digital learning assets function as designed and meet learning development standards. The specialist also provides feedback to developers on how to enhance the quality of digital solutions, partners with DLS development managers to understand capacity and utilization data, helps write and maintain department procedures and learning specifications and helps manage change across the department. Responsibilities Perform comprehensive quality control testing of digital learning assets (courses, assessments and other learning solutions) using the universal testing checklist to ensure assets function in the Learning Management System (LMS) as designed and work correctly in assistive technologies like JAWS and NVDA screen readers Record and retain quality test results Provide feedback to developers on how to remediate QC failures and enhance the quality of digital solutions Consult with development managers on how to use the Book of Work and DLS Tracker successfully to support capacity planning Write and maintain department-wide policy and procedure documentation Support the change management process to manage DLS-wide change initiatives Meet with vendors, learning partners and other interested parties to explain learning development standards Bachelor's degree in instructional design, computer science, computer engineering, or related field 2+ years of experience in production support, software development or quality control Knowledge of Captivate, Storyline or other learning development tools Knowledge of Microsoft Excel, Visio, SharePoint, PowerPoint and Jira Knowledge of software development cycle and quality assurance methodologies Strong problem solving, analytical skills, due diligence and attention to details Ability to effectively juggle multiple priorities/projects and enjoy work in a fast-paced environment Team player and work collaboratively as well as able to work independently and manage one’s time effectively Strong written and verbal communication skills Discretion in working with sensitive/confidential information Experience working in an agile environment a plus Knowledge of accessibility standards based on W3C WCAG 2.0 as well as compliance with ADA section 508 (preferred) Experience testing applications using assistive technologies, such as JAWS or NVDA (preferred) Demonstrated ability to successfully give and receive feedback at all levels of the organization

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JPMorgan Services India Pvt Ltd

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and C