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HCL Technologies Limited
  1 - 4 Yrs
 Uttar Pradesh/Noida
  Negotiable
Opening: 1
Posted 21 day(s) ago
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Job Description
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner #Assist in identification, validation, review and approval of customer support procedures #Documents problem and resolution accurately #Escalates or hands-off issues to other areas appropriately #Follows established Procedures and process in resolving the issues #provides support to customers via Phone or E-mail #Correctly identifying case categorization and severity definition #Collection of relevant customer information #Initial understanding of the incident upon call receipt #Resolving issues based on information available
Salary   Negotiable
Industry IT Hardware / IT Networking
SubIndustry IT Hardware
Functional Area IT-Hardware/Telecom/Tech. Staff/Support
Specialization Customer Support Engnr/Technician
Role Executive / Officer Level
Keyskills
Product Support
Problem Solving
Desired Candidate Profile
Please refer on JD
Education
Highest Qualification Any Post Graduate
Graduation Any Graduate
Company Profile
HCL Technologies Limited
HCL Technologies Limited
Contact Details
Recruiter Name Chinju
Contact No. 9028243027
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