Job Description
Job Description
Team Leader- Operation
Reporting to: Assistant Manager - Operation
Location : Delhi
Qualification: Graduate
Work Experience required : 2 + years as Team lead or Senior Assoctiate
Division/Department : Back office
Type of position : Permanent
Travel : Not Required
Role Explaination
Role : Team Leader
Duties & Responsibilities :
To lead a team of 8-10 Operators
Responsible for day-to-day production related to Mortgage account
Strong exposure to US Mortgage process.
Manage team SLA's in conjunction with project requirements (timelines)
Maintain MIS (Production reports)
Focus on Project & People Management
Good communication and inter-personal skills.
| Salary |
Negotiable |
| Industry |
BPO / KPO / ITES |
| SubIndustry |
International |
| Functional Area |
Operations / Customer Support |
| Specialization |
Back End Operations |
| Role |
Manager / Sr. Manager Level |
Keyskills
Service level
Interpersonal Skills
back Office
change
management
Desired Candidate Profile
Please refer on JD
Education
| Highest Qualification |
|
| Graduation |
Any Graduate |
Company Profile
Sourcehov India Private Limited
With annual sales approaching $1 billion, SourceHOV provides specialized knowledge platforms, powered by decades of industry and customer-specific experience, to deliver solutions and services for major industries and government agencies. The companyââ?¬â?¢s services and solutions result in improved quality and increased efficiency, and when coupled with data analytics, can provide critical quantitative insight to enhance business intelligence and support effective decision making. Companies from more than 50 countries, including more than half of the Fortune 100Ã?®, choose us as their trusted technology and operations partner for their mission critical processes. SourceHOVââ?¬â?¢s global workforce is made up of more than 15,000 employees across 14 countries and operate in more than 120 delivery centers.ââ?¬Â
Contact Details
| Recruiter Name |
Rahul Sharma |
| Contact No. |
|