To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.
Minimum Qualification Criteria:-
1. Undergraduate / Graduate
2. Fresher are also eligible
3. Agent should be flexible to work in 24/7 Environment.
1. Excellent Communication skills (Written/Verbal) is the foremost priority.
2. Good customer service skills & should display good analytical abilities
3. Prior experience in BPO voice process shall be preferred.
1. Provide splendid customer services to customers in a friendly and courteous manner at all times.
2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Ensure that customers confidential information is properly protected and only used for official purposes.
BPO / KPO / ITES
Operations / Customer Support
Customer Support Voice
Executive / Officer Level
Desired Candidate Profile
Please refer on JD
iEnergizer is one of the most progressive International Call Centers in Asia pacific region, located in Noida, India. We undertake Business Process Outsourcing (BPO) projects in Voice based & Web based processes as well as provide back office support in Gaming, Finance, Banking etc to leading fortune 500 companies around the world. iEnergizer has state-of-the-art campus at Noida spread over 1.2 million sq. ft. with our in house swimming pool, gymnasium, indoor court for badminton, table tennis and front/back lawn for sports.