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SHRIRAM VALUE SERVICES LIMITED
  3 - 6 Yrs
 Tamil Nadu/Chennai
  Negotiable
Opening: 1
Posted 21 day(s) ago
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Job Description
Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports. Prepares and reviews analyses of all billings and sales/collection activities. Responsible for the creation and on going management/maintenance of a database of all errors. Forecasts for all business partners and find solutions for improving metrics, along with making recommendations on how to increase or improve productivity. Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting, and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives. prepare accurate and timely FORECASTS in a high volume contact center, also required to prepare CAPACITY PLANNING, SCHEDULING AND ANALYTICS. Work closely with the dialer analyst and ensure accuracy, efficiency of the campaigns run. Work with real-time team to optimize operational performance on a daily basis Monitor performance Long-range forecasts (hiring requirements) Effectively communicate observations to Senior Management to ensure timely critical resolution/action. Work with remote call centers, including outsource partners, in a centralized Command Center environment.
Salary   Negotiable
Industry BPO / KPO / ITES
SubIndustry International
Functional Area Operations / Customer Support
Specialization Back End Operations
Role Manager / Sr. Manager Level
Keyskills
Resource Planing
Senior Management
Forecasting
Desired Candidate Profile
Please refer on JD
Education
Highest Qualification
Graduation Any Graduate
Company Profile
SHRIRAM VALUE SERVICES LIMITED
Shriram Value services (SVS), The IT & ITES arm of Shriram Group is hiring for its captive contact center to support their NBFC and Insurance verticals. SVS's Vision is to assist all group companies in managing Business Process outsourcing to help adhere to high quality delivery standards. Our values are deeply rooted within the company and reflect our internally disciplined character. Our Operational efficiency, integrity and a strong focus on catering to the needs of the customers by offering high quality and cost-effective services are the values driving SVS SVS is expanding and have new career opportunities. We offer challenging, fair, and rewarding employment for our employees and set high expectations for performance. We seek to create an environment where people can make the business grow as per our client needs. We have been voted as India's Top 50 best place to work for by Great Places to Work For Institute and Economic Times for five consecutive years from 2015 -2019.
Contact Details
Recruiter Name Deepthi
Contact No. 044-42913019
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