Job Description
Job Description: - Technical Support Chat Process
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities:-
o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services & Healthcare vertical.
o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Candidate Profile-
o Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply.
o BE/ B.tech freshers are not eligible
o Excellent verbal and written communication skills.
o Flexible with 24/7 Environment.
o Salary up to 22,500 take home & attractive Incentives amount.
Additional Benefits-
o Two-way A/C cabs. (Concentrix was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories.
For telephonic interview or to inquire about more job openings, please connect with Concentrix Hiring Specialist:
| Salary |
Negotiable |
| Industry |
BPO / KPO / ITES |
| SubIndustry |
International |
| Functional Area |
Operations / Customer Support |
| Specialization |
Back End Operations |
| Role |
Executive / Officer Level |
Keyskills
Chat Process
International BPO
Desired Candidate Profile
Please refer on JD
Education
| Highest Qualification |
|
| Graduation |
Any Graduate |
Company Profile
Concentrix Daksh Services India Private Limited.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 25 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.
Contact Details
| Recruiter Name |
Alisha |
| Contact No. |
9999311666 |