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  0 - 3 Yrs
 Delhi/Delhi / NCR
Opening: 1
Posted 10 day(s) ago
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Job Description
Provide support on the first line of help desk to the external customer assisting users with hardware and software problems via phone, email, fax within the time specified by the agreed service levels. Monitor all online services and batch work. If necessary, answer incoming calls, taking necessary details and resolve password, desktop, laptop related issues Provide first call resolution, utilizing relevant procedures Maintain procedures compliant with ITIL Log all calls in the Service Desk Call Logging system Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. (Project Description) Experience in working 24X7 working environment handling US / UK customers Experience in dealing with Incident Management tool via Call / eMails / web Tickets from users in line within agreed SLAs Should have ability to understand and follow customer operational procedures. Retain a good understanding of customer requirements to ensure excellent customer service Must have good understanding of the hardware, software and customer applications Good communication skills Basic knowledge of ITIL
Salary   Negotiable
Industry IT Software
SubIndustry Software Development
Functional Area IT Software Development
Specialization IT/Technical Content Developer
Role Executive / Officer Level
Customer Service
Customer Support
Desired Candidate Profile
Please refer on JD
Highest Qualification
Graduation B.Sc
Company Profile
Contact Details
Recruiter Name Rajeev Ranjan
Contact No.
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