|   Employer Login

Finejobs never ask for any amount from Jobseekers for recruitment. Such calls can be made by fraudster. Please do not pay any amount.

Job information

Your profile has been created successfully
Back to Jobs
IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED
  0 - 3 Yrs
 Delhi/Delhi / NCR
  Negotiable
Opening: 1
Posted 10 day(s) ago
Click any option to apply for job Apply without Registration
Job Description
Provide support on the first line of help desk to the external customer assisting users with hardware and software problems via phone, email, fax within the time specified by the agreed service levels. Monitor all online services and batch work. If necessary, answer incoming calls, taking necessary details and resolve password, desktop, laptop related issues Provide first call resolution, utilizing relevant procedures Maintain procedures compliant with ITIL Log all calls in the Service Desk Call Logging system Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. (Project Description) Experience in working 24X7 working environment handling US / UK customers Experience in dealing with Incident Management tool via Call / eMails / web Tickets from users in line within agreed SLAs Should have ability to understand and follow customer operational procedures. Retain a good understanding of customer requirements to ensure excellent customer service Must have good understanding of the hardware, software and customer applications Good communication skills Basic knowledge of ITIL
Salary   Negotiable
Industry IT Software
SubIndustry Software Development
Functional Area IT Software Development
Specialization IT/Technical Content Developer
Role Executive / Officer Level
Keyskills
Customer Service
Customer Support
Desired Candidate Profile
Please refer on JD
Education
Highest Qualification
Graduation B.Sc
Company Profile
IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED
IDC TECHNOLOGIES SOLUTIONS INDIA PVT LIMITED
Contact Details
Recruiter Name Rajeev Ranjan
Contact No.
 Related Jobs
 Big Data Developer
Location : Uttar Pradesh - Noida
 Software Developer
Location : Maharashtra - Mumbai
 Sr Java/j2ee Developers
Location : Maharashtra - Pune
 Senior Java Developer
Location : Andhra Pradesh - Hyderabad
 Word Press Developer
Location : Madhya Pradesh - Indore
 Full Stack Developer
Location : Maharashtra - Pune
 PHP Developer
Location : Maharashtra - Mumbai
 PHP Developer
Location : Maharashtra - Mumbai
 Project Manager - IT, Mumbai
Location : Maharashtra - Mumbai
 Sr.Software Engineer .Net
Location : Madhya Pradesh - Indore
 Powerbuilder Developer
Location : Maharashtra - Mumbai
 Sr. Web Designers - Indore
Location : Madhya Pradesh - Indore
 Sr Java Developer
Location : Maharashtra - Mumbai
 CPP Developer
Location : Uttar Pradesh - Noida
 Transmit Expert / Developer
Location : Maharashtra - Pune
7 Reasons to Join Us
 Our software will take only 5min to grab your CV.
 Quick Job alerts in your inbox of Mail & Phone.
 Quick Response to your CV
 Interview tips through email
 Highly confidential
 Faster response to the live requirements.
 Periodical articles related to your field.

Login Information

Registration Information

+91
(Check if you want job alert. Job alert will be mailed on your registered email id)
Attach Resume

Candidate Information

+91
Attach Resume

Refer & Earn

We at Fine Jobs brings an amazing way to earn money in a very simple manner. You just need to refer your friends or anyone you know in your surroundings for a job through our Referral Link. Once that friend submit his/her CV for that position and get selected. You are paid amount of Rs. 1000 to 7500 depending on the position.Click here to know more
I agree to Terms & Conditions
in.jooble.org