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  1 - 3 Yrs
 Uttar Pradesh/Noida
Opening: 1
Posted 27 day(s) ago
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Job Description
Extend technical support to Clients over email and phone. Provide Basic level troubleshooting. Responsible for the uptime of the various client projects being managed / monitored. Make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined. Raise and also update the tickets in CRM for all the issues handled / worked upon. Report the daily issues handled / escalated in the form of daily shift reports. Need to make sure that issues are handled in right time frames as per the SLA / commitments. Interaction with the clients worldwide via phone, email, etc. Follow a proper escalation chart and matrix given. Timely update/Quality update of tickets in the ticketing tool. Escalation to L2 in a timely manner. Customer related sundry activities. Help project team in commissioning of new customer and change request. Hands-on experience on Network protocols LAN, WAN protocols like HSRP , VLANS, STP, OSPF and BGP Knowledge about MPLS Hands on experience on Routing, Switching, Firewall devices Knowledge on Firewalls Understanding of Network Operations Profiles having networking experience in Data Center industry at any given point in their career will be preferred Exposure to trouble ticketing processes and handover processes. Adhere to shift timings and shift handover process. Should be good at documenting the nature of the problems Experience in working on any monitoring software such as Nagios,
Salary   Negotiable
Industry IT Software
SubIndustry Software Development
Functional Area IT - Network Administration / Networking
Specialization Networking
Role Executive / Officer Level
Desired Candidate Profile
Please refer on JD
Highest Qualification
Graduation Any Graduate
Company Profile
Netmagic, a wholly-owned subsidiary of NTT Communications, is Indiaâ??s leading Managed Hosting and Multi-Cloud Hybrid IT solution provider with 9 carrier-neutral, state-of-the-art hyperscale and high-density data centers, and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communicationâ??s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services â?? Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. This effectively makes Netmagic #1 datacenter service provider in India. Netmagic has been recognized with 4 awards at the CIO Choice Award 2019 and Frost & Sullivan India ICT Awards 2018. To learn more, visit us at: www.netmagicsolutions.com.
Contact Details
Recruiter Name Siddhi Tawade
Contact No.
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