Data Analysis, Trend Analysis and Reporting is the main requirement for this role.
Creating custom reports, supporting Strategic Accounts.
Excellent use of Advanced Excel, Powerpoint and other general reporting tools that we can teach to the candidate.
Automation experience will be an added advantage (Macros, VBA)
Resource should be good at collecting, analyzing and proving reports based on the data collected.
Exposure / knowledge of Qlikview portal, NewRelic, Power BI.
Preparing stats or reports on the SLAs and ticket response times etc that we can use to initiate change from the support teams and leaders.
Automated reporting for each customer that just updates into a ticket each month would be useful.
Generating reports to analyze & better forecasting of monthly costs
Generating the report in Power BI.
Compass reports will be super valuable as more customers move to cloud with us (Once Azure gets its version of Compass, the same will apply there too)
Operations / Customer Support
Customer Support Voice
Executive / Officer Level
Desired Candidate Profile
Please refer on JD
Rackspace-The Largest Managed Cloud Provider; announces Completion of TriCore Solutions Acquisition.
Rackspace serves customers in 150 countries, including more than half of the FORTUNE 100.