Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for an investment banking/ capital markets client (account), with large cross-functional, globally distributed team (typically 80-100 people).
Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).
Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.
Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.
Responsible for setting up new delivery teams or projects for the customer in collaboration relevant stakeholder groups across IRIS and the client organization.
Manages senior stakeholder expectations with clear and timely communication and reporting, both internally (i.e. IRIS) and externally (customer organization and partners, if any).
Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads.
People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.
Drives business growth by farming for new opportunities and supporting sales in pursuits by drafting proposals, facilitating workshops and mindshare sessions with clients and partners.
Manages escalations and supports senior leads in managing critical risks and issues in projects.
Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.
Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through IRIS services and solutions.
Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.
Provides thought leadership in one or more areas across delivery, methodology, technology or
Maintenance / Utility
Manager / Sr. Manager Level
Desired Candidate Profile
Please refer on JD
Any Post Graduate
Iris Software Inc
ris is a professional software services organization offering high-quality, cost-effective solutions to businesses. It has helped meet the IT requirements of companies ranging from those among the Fortune 100 to medium-sized firms by utilizing best-of-breed technologies, rapidly deployable solutions and flexible engagement models. With offices in India, USA and Canada, we employ highly talented professionals and domain experts. We are strategic partners to over 25 Fortune 100 companies and our consistent striving for high customer satisfaction has translated into long-standing relationships and a preferred-partner status with many of our partners. Over 90% of the customers we have worked with have chosen to re-engage with us.